Contact support
Email notif@happypawsystem.com. This is the only support contact currently confirmed for the product.
What to include
- Your clinic name and clinic account email.
- A clear description of what you were trying to do.
- The page where the problem occurred and any error message shown.
- A screenshot if it helps explain the issue, with sensitive client or pet information hidden where possible.
Never email your password, payment-card details, API keys, or other secret credentials.
What support covers
- Sign-up, email confirmation, login, and account-access issues.
- Clinic services, availability, public booking, appointments, basic client and pet records, email messages, and recalls.
- HappyPawSystem subscription access and cancellation assistance.
What support does not provide
HappyPawSystem support does not provide veterinary advice, emergency care, diagnosis, prescriptions, or guidance about a pet's medical treatment. Pet owners should contact their veterinary clinic directly. For an emergency, use an appropriate local emergency veterinary service.
Business information required: Add the legal business name, mailing address, support hours and timezone, target response time, escalation procedure, holiday coverage, and a separate privacy contact if required.