Contact support
Email desmond@adswarmdigital.com. This is the only support contact currently confirmed for the product.
Operator and support hours
HappyPawSystem is operated by Adswarm Digital Marketing Services, Molino 4, Bacoor, Cavite, Philippines.
Support hours are Monday–Friday, 8:00am–6:00pm Philippine time (Asia/Manila, UTC+8).
We provide an initial response within 2 business days. Business days are Monday–Friday, excluding Philippine public holidays; this is an initial response target, not a guaranteed resolution time.
What to include
- Your clinic name and clinic account email.
- A clear description of what you were trying to do.
- The page where the problem occurred and any error message shown.
- A screenshot if it helps explain the issue, with sensitive client or pet information hidden where possible.
Never email your password, payment-card details, API keys, or other secret credentials.
What support covers
- Sign-up, email confirmation, login, and account-access issues.
- Clinic services, availability, public booking, appointments, basic client and pet records, email messages, and recalls.
- HappyPawSystem subscription access and cancellation assistance.
What support does not provide
HappyPawSystem support does not provide veterinary advice, emergency care, diagnosis, prescriptions, or guidance about a pet's medical treatment. Pet owners should contact their veterinary clinic directly. For an emergency, use an appropriate local emergency veterinary service.
Privacy requests
Email the same support address for privacy requests. We acknowledge requests within 2 business days and explain the verification and next steps. For client records controlled by a clinic, we coordinate with that clinic.